In today's competitive economic environment, firms recognize the value of fostering a cohesive and integrated culture within their organization. Such a culture encourages teamwork, innovation, and efficiency, all of which are essential for driving revenue growth.
Disruptive technology is all around us, and the proliferation across nearly every industry is making headlines every day. But how do you know when you need to pivot your company and do things differently? Switching out technology can be very expensive.
After 27 years in the business process outsourcing arena, I’ve seen many deals end in a disagreement on the SLA (Service Level Agreement) results. It usually comes down to how each group is measuring the data.
Yesterday’s Unconventionality Becomes Today’s Convention: Globalization has changed a lot, as the interdependence of trade partners is accelerating the pace at which the world becomes increasingly connected. During the pandemic we learned many jobs can be performed remotely -- that is, outside the corporate office.
Managing a project across multiple departments within any company is challenging. Doing so across two companies is significantly more difficult, but it is also imperative in developing client-driven, technology-enabled solutions.
Organizations throughout the world are redefining their delivery models to be more agile in responding to geopolitical conditions (i.e., COVID-19, Brexit, etc.). Global business service (GBS) models under consideration include insourcing and outsourcing.
After facing a $40 late fee for returning an overdue Apollo 13 VHS tape and discovering the upcoming technology of DVDs, Reed Hastings was inspired to revolutionize the home viewing movie scene. His 1997 subscription-based DVD rental startup eliminated late fees and incentivized returns with another DVD sent to the customer’s door.
The ability to grow is a trait shared by all successful firms, although there have been many varied trends and management approaches attempted over time. Scaling is the process of allowing an organization to expand without being constrained.
In recent years, "Diversity, Equity and Inclusion" (DE&I) has acquired a key role in corporate strategic planning. Why is diversity and inclusion in the workplace so important to driving business outcomes today?