After 27 years in the business process outsourcing arena, I’ve seen many deals end in a disagreement on the SLA (Service Level Agreement) results. It usually comes down to how each group is measuring the data.

Yesterday’s Unconventionality Becomes Today’s Convention: Globalization has changed a lot, as the interdependence of trade partners is accelerating the pace at which the world becomes increasingly connected. During the pandemic we learned many jobs can be performed remotely -- that is, outside the corporate office.

Managing a project across multiple departments within any company is challenging. Doing so across two companies is significantly more difficult, but it is also imperative in developing client-driven, technology-enabled solutions.

Organizations throughout the world are redefining their delivery models to be more agile in responding to geopolitical conditions (i.e., COVID-19, Brexit, etc.). Global business service (GBS) models under consideration include insourcing and outsourcing.

Starting a business and growing that business is extremely difficult. It requires time, attention to detail, a strong team, and an even stronger plan of attack. Some companies scale quickly and experience exponential growth, while some move along at a much slower pace.

The ability to grow is a trait shared by all successful firms, although there have been many varied trends and management approaches attempted over time. Scaling is the process of allowing an organization to expand without being constrained.

Over the last two years, remote and flexible work arrangements have led to more job opportunity than ever before in the workforce. The resulting churn in the job market as employees evaluate their careers and pursue new opportunities has been commonly referred to as "The Great Resignation."

In recent years, "Diversity, Equity and Inclusion" (DE&I) has acquired a key role in corporate strategic planning. Why is diversity and inclusion in the workplace so important to driving business outcomes today?

The Gaps in Healthcare Technology: Healthcare technology is revolutionizing how care is delivered, affecting the lives of providers, patients, payers, and everyone else in between, resulting in a significant shift in the industry.