An "Automated Response" to

Over the last two years, remote and flexible work arrangements have led to more job opportunity than ever before in the workforce. The resulting churn in the job market as employees evaluate their careers and pursue new opportunities has been commonly referred to as "The Great Resignation." The most recent data from the U.S. Bureau of Labor Statistics shows the number of needed workers continues to be greater than the number of workers available, and while the number of job openings has declined slightly over the last two months, there are 1.9 jobs per available worker (Mutikani, 2022).

The ongoing labor shortage, coupled with an increased use of services driven by technology over the last two years, has forced businesses that weren’t considering automation to take a closer look – and those who were already automating to delve deeper and see what’s next.

Automation Is a "Win-Win" for Employers – and Employees

While repetitive tasks can be automated, there will always be responsibilities that require human oversight and intervention. As the labor shortage lingers, employers should leverage automation to improve the employee experience (EX). When undesirable tasks are reduced or eliminated by a digital “worker,” employees are liberated to use their skillsets on value-added tasks or be deployed to new work that challenges and motivates. A better EX will also improve employee engagement as more time is spent on meaningful work. The benefits to employers include increased retention of top talent, lower employee fatigue, higher efficiency and a lower cost of doing business (Ahmed, 2022). Currently, the greatest benefit of automation may be that by maximizing productivity and satisfaction for existing employees, businesses can avoid or reduce the need to acquire more workers, addressing the effects of the Great Resignation from both sides.

Although a mindset shift may be required as employees encounter automation, surveys show that employee satisfaction increases as mundane work is digitized. One survey found that almost 90% of employees were more satisfied with their jobs after automation occurred. Additionally, 88% of those surveyed trusted the automated solutions to complete tasks faster and without error and 86% found that automated solutions helped them make decisions quicker. The time saved allowed employees to invest more heavily in their career and professional relationships. The benefits aren’t solely work related; automation users reported lower stress levels after the monotonous aspects of their work were eliminated through automation (News: SalesForce, 2021).

Digital transformation can’t occur overnight – and as with any change, there are challenges that must be overcome in order to be successful. Choosing the right partner to help navigate those challenges may be the most important aspect of the transformation.

At Vee Healthtek, we know that even if your business is ripe for automation, the prospect can be overwhelming – or you may not even know if it’s possible. That’s where we come in: we’ll partner with you to identify processes that can be automated and implement technology solutions that will streamline workflows, reducing distractions for your talent and focusing them on where they can serve your company best. Schedule time with one of our experts today to see how our team can deliver an outcome that will position you for long-term success – we believe you’ll find us extraordinary.