A large ambulatory surgery center was using a competitor for its coding services while facing large volumes of unbilled charts and low quality on the work being completed. They needed an immediate solution and quick implementation to turn around their situation, they contacted Vee Healthtek to step in and help alleviate the situation
In June of 2018, the client put their coding vendor on notice and planned on full implementation with Vee Healthtek within 14 days, with a full ramp up of coding in 30 days. During this period, there were multiple barriers to overcome including:
Our coding team was trained and gained access to their system within 14 days, and was live with coding by day 15. The staff knew the financial impact any increase in backlog would cause the client. The coding staff worked seven days a week for the next three weeks to maintain current volumes, while working down the backlog of charts. Some of the steps we took to make an impact on the backlog include:
At the onset of the project, the client was averaging over 1,000 surgeries, which had not been coded on a daily basis. Vee Healthtek was able to train, implement and ramp up within 30 days. Additionally, the quality of coding has improved and was sustained by over 15% while DNFB is averaging less than 200 outstanding on a daily basis. Due to the efforts of the Vee Healthtek coding team, the client’s revenue has increased and has been maintained.
